Help

Frequently asked questions

Answers about packs, ordering, shipping, and COAs.

What pack sizes do you offer?+

Choose from packs of 3, 6, or 12 vials. Each vial contains 30 mL.

How do I get a restock notification?+

Choose your Bacpack on the product page and enter your email in the back-in-stock form.

Where can I find a certificate of analysis?+

Visit the COA page to review independent third-party testing and find the report for your lot.

Do you offer bulk supply?+

Visit our wholesale page for bulk orders. Minimum quantities, pricing, and delivery times are still being confirmed.

What is your shipping policy?+

We will add shipping costs, delivery times, and return details before orders open.

Where can I find product details?+

Check the product page and the label on your vial. For test results, look for the COA with the same lot number as your vial.

Still have a question?

Send your question through our contact form. We will reply by email.